![]() ![]() This is the reason our support may explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. ![]() So that we can give some suggestions or do further improvements accurately. Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. However, if the user want to export videos without a watermark all the time, then he/she needs to subscribe to a plan. Our free trial offer is designed to give customers the opportunity to try our software before making a purchase. Our goal is to provide our customers with the best possible experience and to ensure that they have all of the information they need to make an informed decision. ![]() We apologize for any confusion and frustration that this may have caused. Thank you for bringing to our attention your concerns about our free trial offer. ![]()
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